WhatsApp is delaying the rollout of its upcoming privacy rules amid growing backlash from users over how their data will be shared with parent company Facebook.
Users in recent days have been fleeing WhatsApp in vast droves over privacy concerns. There were also fears that the app would suspend access to their accounts if they did not agree to Whatsapp’s new terms. Those terms, many believed, made it sound like their data would go to Facebook.
The popular chat app with more than 2 billion users — scooped up in 2014 for $19 billion by Facebook boss Mark Zuckerberg — is now shifting the deadline for users to agree to
“We’ve heard from so many people how much confusion there is around our recent update,” the company said in a blog post. “There’s been a lot of misinformation causing concern. We want to help everyone understand our principles and the facts.”
to directly message businesses on its platform. The new policy requires users to agree to those conversations being stored on Facebook servers. Many users to think that Facebook would then have access to their private chats.
Because the app won’t work for users who do not agree to its privacy terms, the belief spread that Facebook was giving WhatsApp users an ultimatum: give up their data or get off the app.
“We will always protect your personal conversations with end-to-end encryption, so that neither WhatsApp nor Facebook can see these private messages,” the company claimed in its Friday post. “We also can’t see your shared location and we don’t share your contacts with Facebook.”
“This update does not expand our ability to share data with Facebook,” the post claims.
In recent days, millions of users have joined other encrypted messaging services. Smaller apps like Signal and Telegram saw their download numbers spike as fears grew, with Tesla CEO Elon Musk tweeting “Use Signal” to his more than 40 million followers.
Signal’s download numbers were 18 times higher on Sunday than they were on Jan. 6, the day WhatsApp announced its privacy change.
Telegram said that the confusion led more than 25 million new users to join its service in just 72 hours, pushing its user base above 500 million.